Privacy Policy

Effective Date: 1st June 2025

Welcome to Journi! We care deeply about your privacy and are committed to protecting your personal information. This Privacy Policy explains how Journi ("we," "us," or "our") collects, uses, shares, and safeguards your data when you use our website, mobile wallet pass, and related services (together referred to as the “Services”).

Please take a moment to read through it carefully. By using our Services, you agree to the practices described here.

1. Who We Are

Journi is a travel membership community offering exclusive perks, discounts, and resources for backpackers and adventure seekers around the world. When we refer to “Journi,” “we,” “our,” or “us,” we mean the registered company responsible for handling your data (currently: Journi Ventures Limited.).

2. What Information We Collect

We collect information in a few different ways:

A. Information You Give Us

When you sign up for a membership, refer a friend, redeem a benefit, or contact us, you might provide:

  • Full name

  • Email address

  • Photo ID (for digital membership card)

  • Country of residence

  • Payment information (processed by secure third-party providers)

  • Referral code and redemption activity

B. Information We Collect Automatically

When you interact with our website or Services, we (or our partners) may collect data through cookies and tracking tools, including:

  • IP address and device data

  • Pages visited

  • Time spent on the site

  • Click activity and referral sources

This helps us improve the site and personalize your experience.

C. Information from Third Parties

We may receive data about you from trusted third-party sources (e.g., referral platforms, analytics providers, or social media if you connect through them). This may include publicly available info or demographic insights used to improve our offerings.

3. How We Use Your Information

We use your data to provide you with the best possible travel membership experience:

To Deliver Our Services:

  • Process memberships and payments

  • Create your digital membership card

  • Verify your identity and account

  • Communicate with you (e.g., support, welcome messages, updates)

  • Personalize your member dashboard or content

To Support You & Improve Journi:

  • Analyze how people use our website and app

  • Troubleshoot bugs or technical issues

  • Conduct optional surveys to improve the service

  • Notify you of service changes, updates, or outages

To Share Discounts & Offers:

  • Email or notify you about member benefits

  • Share limited data with verified partners to enable redemptions (e.g., confirming active membership)

  • Share exclusive offers (you can opt out any time)

To Comply with Law and Protect Ourselves:

  • Respond to legal requests

  • Investigate misuse or violations of our terms

  • Prevent fraud or abuse of the platform

4. Who We Share Information With

We only share your information when absolutely necessary and with trusted third parties:

  • Payment processors: To handle secure transactions

  • Email & communication platforms: To send updates, newsletters, and customer service responses

  • Analytics providers: To better understand website usage (e.g., Google Analytics)

  • Vendor and benefit partners: Only the info needed to verify your eligibility (e.g., membership status)

  • Legal authorities: If legally required or to protect rights, safety, or property

We do not sell your personal data to advertisers or third parties.

5. Cookies & Tracking

We use cookies to:

  • Keep the website running smoothly

  • Measure site performance and improve usability

  • Remember your preferences

You can manage your cookie preferences at any time via your browser settings. If you disable some cookies, parts of our site may not function as intended.

We may also honor "Do Not Track" browser signals when legally required.

6. Push Notifications & Wallet Pass

If you add your digital membership card to Apple Wallet or Google Wallet, we may send updates via push notifications (e.g., renewal reminders or discount alerts). You can turn off notifications via your device or wallet settings.

7. Your Rights

Depending on where you live, you may have certain rights over your personal data. Under GDPR and other regulations, you can:

  • Request access to the personal data we hold about you

  • Ask us to correct or delete your information

  • Withdraw consent for data use at any time

  • Request portability of your data

  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at: contact@journicard.com

You can also update or delete your info via your member dashboard at any time.

8. Data Retention

We keep your personal data only as long as necessary to fulfill our contract with you, comply with legal obligations, or for legitimate business purposes. Once it’s no longer needed, we securely delete or anonymize it.

9. Third-Party Links

Our site and communications may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies if you engage with them.

10. Changes to This Policy

We may update this Privacy Policy occasionally. If we make material changes, we’ll let you know through the website, wallet pass, or by email. Continued use of the Services after changes means you accept the updated policy.

11. Contact Us

Got questions or concerns? Reach out anytime:

Email: contact@journicard.com
We’re here to help.